CUSTOMER CARE / 01
Shipping
Clear estimates, tracking when available, and no pretend overnight delivery.
LAST UPDATED: 23 OCTOBER 2026
Where we ship
New orders are limited to Australia. Ordering is temporarily paused while we update checkout. For help with an existing international order, contact us with your order number.
Processing and delivery
Free tracked shipping is included in the advertised Australian price. We are confirming current processing and delivery estimates before new ordering resumes. Existing customers can contact us for an update on their order. Delivery estimates are not guarantees.
Duties and import taxes
Duties, taxes and customs fees vary by destination. Where they are not collected during checkout, the recipient may need to pay them before delivery. The checkout total will explain what is included.
Tracking
Where tracking is provided by the carrier, we will email it to the address used at checkout after dispatch. Tracking can take up to 48 hours to begin showing movement.
Address problems
Please check your address carefully before paying. If you notice an error, email us immediately with your order number. We cannot promise changes after an order has been dispatched.
Delays or missing parcels
If your tracking has not moved for seven business days or your order has passed its latest estimate, contact us. We will investigate with the carrier and explain the available resolution.
Contact
Email carryonlab123@gmail.com with your order number if you need shipping help.